The Communications Vault

I’ve worked in and around health care education for almost 30 years now, and one thing that stands out is that patients have an insatiable desire to know 1) what’s wrong with them, and 2) how doctors are going to fix it. In educational jargon the event that triggers this desire is called a “teachable moment.” Here’s a case in point.

As a former x-ray technologist I had x-rayed dozens of people with broken arms, but it wasn’t until this past March when I fell off my mountain bike and broke MY arm (see above) that I really wanted to know… well, everything! How would the surgeon fix it, would it hurt, how long would I be off work. In short, I had reached my teachable moment.

(more…)

You never get a second chance to make a first impression, and nowhere is this more true - or more important - than new employee orientation. It’s a time to introduce company executives, promote company culture, review corporate history and explain your mission, even help set employee expectations for career growth.

(more…)